q25 Privacy Policy – Your Data, Handled with Care
At q25, protecting the personal information of our Filipino players is a responsibility we take seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored and protected, and what rights you have as a registered member of our platform.
1. Information We Collect
What personal data q25 gathers when you register and play
When you create an account on q25, we collect the personal information you provide during the registration process, including your full name, date of birth, email address, mobile number, and any identity documents submitted for verification purposes. This information is essential for us to confirm your eligibility, operate your account securely, and comply with applicable Philippine regulations on responsible gaming and anti-money laundering. We only ask for the minimum information necessary to provide you with a safe and compliant gaming experience.
In addition to registration details, q25 automatically collects certain technical data when you access the platform, including your device type, operating system, browser type and version, IP address, and general geographic location. We also record transaction data related to your deposits and withdrawals in Philippine Peso (₱), including payment method details, transaction timestamps, and account balance history. Usage data — such as which games you play, session duration, betting patterns, and navigation paths — is collected to help us improve the platform and personalise your experience. All data collection on q25 is carried out in accordance with applicable Philippine data privacy law.
- Account data: Full name, date of birth, email, mobile number, and ID documents.
- Payment data: Philippine Peso deposit and withdrawal records, payment method identifiers.
- Device & browser data: IP address, device model, OS version, browser type.
- Usage data: Game history, session logs, click paths, platform preferences.
- Cookie data: Session tokens, preference settings, analytics identifiers.
2. How We Use Your Information
The purposes behind every piece of data we hold
Q25 uses the personal data we collect strictly for purposes that are necessary to operate the platform and serve you as a registered member. The primary purpose is to process your account registration, verify your identity and age eligibility (21 years and above as required under Philippine law), manage your deposits and withdrawals in Philippine Peso, and provide access to our full range of games including live casino, slot online, fish games, and sportsbook. Without this data, we would be unable to provide you with a functional and secure account.
Beyond account operations, q25 uses your data to ensure platform security and detect fraudulent activity, comply with anti-money laundering obligations, personalise your gaming experience, and send you service-related communications such as account confirmations, transaction receipts, and important policy updates. We may also use anonymised and aggregated usage data to analyse platform performance and improve our products. Q25 does not use your personal data for unsolicited marketing unless you have explicitly opted in to receive promotional communications, and you may withdraw that consent at any time by contacting our support team.
3. Cookies and Tracking Technologies
How q25 uses cookies to keep the platform running smoothly
Q25 uses cookies and similar tracking technologies to operate the platform effectively and provide you with a seamless experience on both mobile and desktop. Cookies are small text files stored on your device that allow our platform to remember your session, maintain your login state, and apply your preference settings across visits. Without essential cookies, core platform functions such as account login and secure page navigation would not work correctly.
In addition to essential session cookies, q25 may use functional cookies that remember your language and display preferences, and analytics cookies that help us understand how members navigate the platform so we can identify areas for improvement. We do not use third-party advertising cookies to track your behaviour across external websites. You may manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may prevent certain parts of the q25 platform from functioning as intended. By continuing to use the platform after reviewing this policy, you acknowledge and accept our use of cookies as described above.
4. Data Storage and Security
How your information is kept safe on our servers
Q25 stores all personal data on secured servers with industry-standard safeguards in place, including encryption of sensitive data both in transit and at rest, access controls that restrict data visibility to authorised personnel only, and regular security audits to identify and address vulnerabilities. We take the security of your Philippine Peso transaction records and identity documents with particular seriousness, given the financial and regulatory sensitivity of this information.
While q25 implements robust technical and organisational measures to protect your data, no digital platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that poses a significant risk to your rights, q25 will notify affected users and the relevant Philippine regulatory authorities in accordance with applicable data privacy law. We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law — for example, financial records may be retained for a minimum period as mandated by Philippine anti-money laundering regulations. When data is no longer needed and retention is not required by law, it is securely deleted or anonymised.
5. Sharing Data with Third Parties
When and why your data may be shared outside q25
Q25 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your information with carefully selected third-party service providers who assist us in operating the platform — for example, payment processors who facilitate Philippine Peso deposits and withdrawals, identity verification providers, and technology infrastructure partners. All such third parties are contractually bound to handle your data only for the specific purpose for which it was shared, and in accordance with applicable data privacy standards.
Q25 may also disclose your personal data to Philippine government authorities, law enforcement agencies, or regulatory bodies when required to do so by law, court order, or in response to a legitimate legal request. This includes disclosures required under Philippine anti-money laundering and counter-terrorism financing regulations. We will only disclose the minimum amount of information necessary to comply with such requirements, and where legally permitted, we will notify you of the disclosure. Beyond these circumstances, your data stays within the q25 platform ecosystem and is not shared with unrelated external parties.
6. Your Rights as a Data Subject
Access, correct, or delete your personal information
As a registered member of q25 and a data subject under the Philippine Data Privacy Act, you have a number of rights with respect to your personal information. You have the right to request access to the personal data q25 holds about you, to receive a copy of that data in a readable format, and to be informed about how it is being used. If any of the information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
You also have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require us to retain it — such as financial record-keeping requirements under Philippine law. You may object to the processing of your data in certain circumstances, and you have the right to withdraw consent for any processing that was based on your consent alone. To exercise any of these rights, please contact our support team directly; we will acknowledge your request and respond within the timeframe required by applicable law. Please visit our FAQ page for guidance on how to reach our support team.
7. Protection of Minors and Policy Updates
Keeping underage individuals safe and keeping this policy current
Q25 is strictly an adult platform intended for individuals aged 21 years and above, in line with Philippine online gaming regulations. We do not knowingly collect personal data from anyone under the age of 21. Our registration process includes age verification steps specifically designed to prevent minors from creating accounts, and we reserve the right to request documentary proof of age at any point during the account lifecycle. If we discover that personal data has been collected from a minor inadvertently, we will take immediate steps to delete that information and close the associated account.
This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform operations, or applicable Philippine law. When material changes are made, q25 will notify registered members through a notice on the platform and update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of the q25 platform following any update constitutes your acceptance of the revised policy. If you have any questions or concerns about this Privacy Policy or how your data is handled, please visit our FAQ page or review our Responsible Gaming and Terms and Conditions pages for additional information about how we operate. You may also reach our support team directly at [email protected] for data privacy inquiries.
Play with Confidence on q25
Your privacy matters to us. Q25 is built for Filipino players who expect both thrilling entertainment and genuine data security. Join thousands of members who trust q25 for live casino, slot online, fish games, and sportsbook — all in Philippine Peso, right from your mobile browser.